In order to streamline the handling of problems within the system. Please fill out the following questionnaire before sending it in for Help. With your co-operation we should be able to provide faster and more efficient fault resolution.

COMPUTER PROBLEM REPORT FORM
1. Describe your problem:
______________________________________________________

2. Now, describe the problem accurately:
______________________________________________________

3. Speculate wildly about the cause of the problem:
______________________________________________________
______________________________________________________
____________________________-_________________________

4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__
5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__
6. Is your computer plugged in? Yes__ No__
7. Is it turned on? Yes__ No__
8. Have you tried to fix it yourself? Yes__ No__
9. Have you made it worse? Yes__
10. Have you read the manual? Yes__ No__
11. Are you sure you’ve read the manual? Yes__ No__
12. Are you absolutely certain you’ve read the manual? No__
13. Do you think you understood it? Yes__ No__
14. If ‘Yes’ then why can’t you fix the problem yourself?
______________________________________________________

15. How tall are you? Are you above this line?
______________________________________________________

16. What were you doing with your computer at the time the problem
occurred?
______________________________________________________

17. If ‘nothing’ explain why you were logged in.
______________________________________________________

18. Are you sure you aren’t imagining the problem? Yes__ No__

19. How does this problem make you feel?
_____________________________________________________
20. Tell me about your childhood.
_____________________________________________________

21. Do you have any independent witnesses of the problem? Yes__ No__

22. Can’t you do something else, instead of bothering me? Yes__

Did you hear about the new computer virus?
It’s called the “Lorena Bobbit Virus”.
Apparently, it turns your hard drive into a 3 1/2 inch floppy!

A man arrives at the Pearly Gates and finds that St. Peter is not there, but a computer terminal is sitting next to the arch. He walks up to it and sees “Welcome to www.Heaven.com. Please enter your User ID and Password to continue.” He doesn’t have either, but underneath the fields is a small line reading: “Forgot your ID or Password? Click Here.” So he does.

Up pops a screen which reads, “Please enter at least two of the following, and your pasword and ID will be e-mailed to you.” The fields include “Name,” “Date of birth,” “Date of death,” and “Favorite Food.”

The man enters his name and date of birth, and clicks “Submit.”

Up pops another screen which reads, “We are sorry, we did not find a match in our database. Would you like to register?” So the man clicks the button marked “Yes.”

A long and detailed form appears on the screen, and the man spends some time filling it out. Then he clicks the “Submit” button.

Now he is faced with a screen reading, “We are sorry, this service is temporarily unavailable; please try again later.” There is a button marked “Back.” He clicks it.

A new page appears. It reads, “Welcome to www.Purgatory.com. Please enter your User ID and Password to continue…”

Remember when……..

A computer was something on TV from
a science fiction show of note
a window was something you hated to clean
and ram was the cousin of a goat

Meg was the name of my girlfriend
and gig was a job for the nights
now they all mean different things
and that really mega bytes

An application was for employment
a program was a TV show
a cursor used profanity
a keyboard was a piano

Memory was something that you lost with age
a CD was a bank account
and if you had a 3 1/2″ floppy
you hoped nobody found out

Compress was something you did to the garbage
not something you did to a file
and if you unzipped anything in public
you’d be in jail for a while

Log on was adding wood to the fire
hard drive was a long trip on the road
a mouse pad was where a mouse lived
and a backup happened to your commode

Cut you did with a pocket knife
paste you did with glue
a web was a spider’s home
and a virus was the flu

I guess I’ll stick to my pad and paper
and the memory in my head
I hear nobody’s been killed in a computer crash
but when it happens they wish they were dead.

Actual answering machine answers recorded and verified by the world famous International Institute of Answering Machine Answers.

(From a machine at a college dorm:)
A is for academics, B is for beer. One of those reasons is why we’re not here. So leave a message.

Hi. This is John:
If you are the phone company, I already sent the money.
If you are my parents, please send money.
If you are my financial aid institution, you didn’t lend me enough money.
If you are my friends, you owe me money.
If you are a female, don’t worry, I have plenty of money.

(Narrator’s voice:) There Dale sits, reading a magazine. Suddenly the telephone rings! The bathroom explodes into a veritable maelstrom of toilet paper, with Dale in the middle of it, his arms wind milling at incredible speeds! Will he make it in time? Alas no, his valiant effort is in vain. The bell hath sounded. Thou must leave a message.

“Hi. Now you say something.”

“Hi, I’m not home right now but my answering machine is, so you can talk to it instead. Wait for the beep.” beep “Hello. I am David’s answering machine. What are you?”

(From my Japanese friend in Toronto)
He-lo! This is Sa-to. If you leave message, I call you soon. If you leave *sexy* message, I call sooner!

“Hi! John’s answering machine is broken. This is his refrigerator. Please speak very slowly, and I’ll stick your message to myself with one of these magnets.”

“Hello, this is Sally’s microwave. Her answering machine just eloped with her tape deck, so I’m stuck with taking her calls. Say, if you want anything cooked while you leave your message, just hold it up to the phone.’

“Hello, you are talking to a machine. I am capable of receiving messages. My owners do not need siding, windows, or a hot tub, and their carpets are clean. They give to charity through their office and do not need their picture taken. If you’re still with me, leave your name and number and they will get back to you.”

“This is not an answering machine, this is a telepathic thought-recording device. After the tone, think about your name, your reason for calling and a number where I can reach you, and I’ll think about returning your call.”

“Hi. I am probably home, I’m just avoiding someone I don’t like.
Leave me a message, and if I don’t call back, it’s you.”

“Hi, this is George. I’m sorry I can’t answer the phone right now.
Leave a message, and then wait by your phone until I call you back.”

“If you are a burglar, then we’re probably at home cleaning our weapons right now and can’t come to the phone. Otherwise, we probably aren’t home and it’s safe to leave us a message.”

“You’re growing tired. Your eyelids are getting heavy. You feel very sleepy now. You are gradually losing your willpower and your ability to resist suggestions. When you hear the tone you will feel helplessly compelled to leave your name, number, and a message.”

“You have reached the CPX-2000 Voice Blackmail System. Your voice patterns are now being digitally encoded and stored for later use. Once this is done, our computers will be able to use the sound of *your*voice for literally thousands of illegal and immoral purposes.
There is no charge for this initial consultation. However our staff of professional extortionists will contact you in the near future to further explain the benefits of our service, and to arrange for your schedule of payment. Remember to speak clearly at the sound of the tone. Thank you.”

Please leave a message. However, you have the right to remain silent. Everything you say will be recorded and will be used by us.