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The exasperated help-line caller said she couldn’t get her new Dell computer to turn on. Jay Ablinger, a Dell Computer Corp. technician, made sure the computer was plugged in and then asked the woman what happened when she pushed the power button.

Personal-computer makers are discovering that it’s still a low-tech world out there. While they are finally having great success selling PCs to households, they now have to deal with people to whom monitors and disk drives are as foreign as another language.

“It is rather mystifying to get this nice, beautiful machine and not know anything about it,” says Ed Shuler, a technician who helps field consumer calls at Dell’s headquarters here. “It’s going into unfamiliar territory,” adds Gus Kolias, vice president of customer service and training for Compaq Computer Corp. “People are looking for a comfort level.”

Only two years ago, most calls to PC help lines came from techies needing help on complex problems. But now, with computer sales to homes exploding as new “multimedia” functions gain mass appeal, PC makers say that as many as 70% of their calls come from rank novices. Partly because of the volume of calls, some computer companies have started charging help-line users.

The questions are often so basic that they could have been answered by opening the manual that comes with every machine. One woman called Dell’s toll-free line to ask how to install batteries in her laptop. When told that the directions were on the first page of the manual, says Steve Smith, Dell director of technical support, the woman replied angrily, “I just paid $2,000 for this stupid thing, and I’m not going to read a book.”

“I’ve pushed and pushed on this foot pedal and nothing happens,” the woman replied. “Foot pedal?” the technician asked. “Yes,” the woman said, “this little white foot pedal with the on switch.” The “foot pedal,” it turned out, was the computer’s mouse, a hand-operated device that helps to control the computer’s operation.

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Dear Boss,

I hope I haven’t misunderstood your instructions. Because to be honest, boss, none of this Y to K dates problem makes any sense to me.

At any rate I have finished converting all the months on all the company calendars so that the year 2000 is ready to go with the following improved months: Januark, Februark, Mak, Julk.

In addition, I have changed the days of the week, and they are now: Sundak, Mondak, Tuesdak, Wednesdak, Thursdak, Fridak and Saturdak.

Is it enough, or should I change any other Y to K? I am a fan of the New York Yankees. Should I call them New Kork Kankees in order to be Y2K ready?

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Bill Clinton, Boris Yeltsin, and Bill Gates were called in by God. God informed them that he was very unhappy about what was going on in this world. Since things were so bad, he told the three that he was destroying the Earth in 3 days. They were all allowed to return to their homes and businesses and tell their friends and colleagues what was happening. God did tell them though, that no matter what they did he was “not” changing his mind.

Bill Clinton went in and told his staff, “I have good news and bad news for you. First the good news . . . there “is” a God. The bad news is that he is destroying the Earth in 3 days.”

Boris Yeltsin went back and told his staff, “I have good news and terrible news. The first is that there “is” a God. The second is that he is destroying the Earth in 3 days.”

Bill Gates went back and told his staff, “I have good news and good news. First, God thinks I am one of the three most important people in the world. Secondly, you don’t have to fix the bugs in Windows 95.

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Last year a friend of mine upgraded from BoyFriend 1.0 to Husband 1.0 and found that it’s a memory hog, leaving very little system resources available for other applications.

She is now noticing that Husband 1.0 is also spawning Child Processors which are further consuming valuable resources. No mention of this particular phenomena was included in the product brochure or the documentation, though other users have informed her that this is to be expected due to the nature of the application.

Not only that, Husband 1.0 installs itself such, that it is always launched at system initialization, where it can monitor all other system activity. She’s finding that some applications such as SpendingSpree 2.4, GirlsNight 3.5 and CocktailNight 7.0 are no longer able to run in the system at all, crashing the system when selected (even though they always worked fine before).

During installation, Husband 1.0 provides no option as to the installation of undesired Plug-ins such as MotherInLaw 5.8 and BrotherInLaw Beta release. Also, system performance seems to diminish with each passing day.

Some features she’d like to see in the upcoming Husband 2.0 include:

1. A “Yes I’ll cook, clean etc.” button.
2. An install shield feature that allows Husband 2.0 be installed with the option to uninstall at anytime without the loss of cache and other system resources.

I myself decided to avoid the headache associated with Husband 1.0 by sticking with BoyFriend 2.0. Even here, however, I found many problems.

Apparently you cannot install BoyFriend 2.0 on top of BoyFriend 1.0; each program begins damaging the other. You must uninstall BoyFriend 1.0 first. Other users say this is a long standing bug that I should have known about. You’d think they would have fixed such a stupid bug by now! To make matters worse, the uninstall program for BoyFriend 1.0 doesn’t work very well, leaving undesirable traces of the application in the system.

Another thing–all versions of BoyFriend 1.0 continually popup little annoying messages about the advantages of upgrading to Husband 1.0.

Bug Warning
Husband 1.0 has an undocumented bug. If you try to install Lover 1.1 before uninstalling Husband 1.0, Husband 1.0 will delete MS Clothing allowance files, before doing the uninstall himself.

More applications that won’t run with Husband 1.0 include Chippendale 2.0, Netballwatching 3.5, Suremoreshoes 6.0, and Cleanup 4.3.

Applications that run very well with Husband 1.0, however, include Bummingaround 1.0, Pubnight 2.3, Golfing 2.7, Pokernight 5.3, and Wanderingeyes 4.9.

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‘Twas the night before Christmas, and all through the house Not a creature was stirring, except father’s mouse. The computer was humming, the icons were hopping, As father did last-minute Internet shopping.

The stockings were hung next the modem with care In the hope that Santa would bring new software. The children were nestled all snug in their beds, With visions of computer games filling their heads.

Dark Forces for Billy, Doom II for Dan, Carmen Sandiego for Pamela Ann. The letters to Santa had been sent out by mum, To [email protected]

Which now had been re-routed to Washington State Where Santa’s workshop had been moved by Bill Gates. All the elves and the reindeer had had to skedaddle To flashy new quarters in suburban Seattle.

After living a life that was simple and spare, Santa now finds he’s a new billionaire, With a shiny red Porsche in place of his sleigh, And a house on Lake Washington just down the way > From where Bill has his mansion. The old fellow preens In black Gucci boots and red Calvin Klein jeans. The elves have stock options and desks with a view, Where they write computer code for Johnny and Sue.

No more dolls or tin soldiers or little toy drums Will be under the tree, only compact disk roms With the Microsoft label. So spin up your drive, >From now on Christmas runs only on Win95.

More rapid than eagles the competitors came, And Bill whistled, and shouted, and called them by name. “Now, ADOBE! now, CLARIS! now, INTUIT! too, Now, APPLE! and NETSCAPE! you’re all of you through,

It’s Microsoft’s SANTA that the kids can’t resist, It’s the ultimate software with a traditional twist – Recommended by no less than the jolly old elf, And on the package, a picture of Santa himself.

Get ‘em young, keep ‘em long, is Microsoft’s theme, And a merger with Santa is a marketer’s dream. To the top of the NASDAQ! To the top of the Dow! Now dash away! dash away! dash away – wow!”

And mum in her ‘kerchief and me in my cap, Had just settled down for a long winter’s nap, When out on the lawn there arose such a clatter, The whirr and the hum of our satellite platter, As it turned toward that new Christmas star in the sky, The SANTALITE owned by the Microsoft guy. As I sprang from my bed and was turning around, My computer turned on with a Jingle-Bells sound.

And there on the screen was a smiling Bill Gates Next to jolly old Santa, two arm-in-arm mates. And I heard them exclaim in voices so bright, have a Microsoft Christmas, and to all a good night!

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