Bill Clinton, Boris Yeltsin, and Bill Gates were called in by God. God informed them that he was very unhappy about what was going on in this world. Since things were so bad, he told the three that he was destroying the Earth in 3 days. They were all allowed to return to their homes and businesses and tell their friends and colleagues what was happening. God did tell them though, that no matter what they did he was “not” changing his mind.

Bill Clinton went in and told his staff, “I have good news and bad news for you. First the good news . . . there “is” a God. The bad news is that he is destroying the Earth in 3 days.”

Boris Yeltsin went back and told his staff, “I have good news and terrible news. The first is that there “is” a God. The second is that he is destroying the Earth in 3 days.”

Bill Gates went back and told his staff, “I have good news and good news. First, God thinks I am one of the three most important people in the world. Secondly, you don’t have to fix the bugs in Windows 95.

Dear Boss,

I hope I haven’t misunderstood your instructions. Because to be honest, boss, none of this Y to K dates problem makes any sense to me.

At any rate I have finished converting all the months on all the company calendars so that the year 2000 is ready to go with the following improved months: Januark, Februark, Mak, Julk.

In addition, I have changed the days of the week, and they are now: Sundak, Mondak, Tuesdak, Wednesdak, Thursdak, Fridak and Saturdak.

Is it enough, or should I change any other Y to K? I am a fan of the New York Yankees. Should I call them New Kork Kankees in order to be Y2K ready?

The exasperated help-line caller said she couldn’t get her new Dell computer to turn on. Jay Ablinger, a Dell Computer Corp. technician, made sure the computer was plugged in and then asked the woman what happened when she pushed the power button.

Personal-computer makers are discovering that it’s still a low-tech world out there. While they are finally having great success selling PCs to households, they now have to deal with people to whom monitors and disk drives are as foreign as another language.

“It is rather mystifying to get this nice, beautiful machine and not know anything about it,” says Ed Shuler, a technician who helps field consumer calls at Dell’s headquarters here. “It’s going into unfamiliar territory,” adds Gus Kolias, vice president of customer service and training for Compaq Computer Corp. “People are looking for a comfort level.”

Only two years ago, most calls to PC help lines came from techies needing help on complex problems. But now, with computer sales to homes exploding as new “multimedia” functions gain mass appeal, PC makers say that as many as 70% of their calls come from rank novices. Partly because of the volume of calls, some computer companies have started charging help-line users.

The questions are often so basic that they could have been answered by opening the manual that comes with every machine. One woman called Dell’s toll-free line to ask how to install batteries in her laptop. When told that the directions were on the first page of the manual, says Steve Smith, Dell director of technical support, the woman replied angrily, “I just paid $2,000 for this stupid thing, and I’m not going to read a book.”

“I’ve pushed and pushed on this foot pedal and nothing happens,” the woman replied. “Foot pedal?” the technician asked. “Yes,” the woman said, “this little white foot pedal with the on switch.” The “foot pedal,” it turned out, was the computer’s mouse, a hand-operated device that helps to control the computer’s operation.

1. Programmer produces code he believes is bug-free.

2. Product is tested. 20 bugs are found.

3. Programmer fixes 10 of the bugs and explains to the testing department that the other 10 aren’t really bugs.

4. Testing department finds that five of the fixes didn’t work and discovers 15 new bugs.

5. Repeat three times steps 3 and 4.

6. Due to marketing pressure and an extremely premature product announcement based on overly-optimistic programming schedule, the product is released.

7. Users find 137 new bugs.

8. Original programmer, having cashed his royalty check, is nowhere to be found.

9. Newly-assembled programming team fixes almost all of the 137 bugs, but introduce 456 new ones.

10. Original programmer sends underpaid testing department a postcard from Fiji. Entire testing department quits.

11. Company is bought in a hostile takeover by competitor using profits from their latest release, which had 783 bugs.

12. New CEO is brought in by board of directors. He hires a programmer to redo program from scratch.

13. Programmer produces code he believes is bug-free.

Indeed, it seems that these buyers rarely refer to a manual when a phone is at hand. “If there is a book and a phone and they’re side-by-side, the phone wins time after time,” says Craig McQuilkin manager of service marketing for AST Research, Inc. in Irvine, Calif. “It’s a phenomenon of people wanting to talk to people.

And do they ever. Compaq’s help center in Houston, Texas, is inundated by some 8,000 consumer calls a day, with inquiries like this one related by technician John Wolf: “A frustrated customer called, who said her brand new Contura would not work. She said she had unpacked the unit, plugged it in, opened it up and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, “What power switch?

Seemingly simple computer features baffle some users. So many people have called to ask where the “any” key is when “Press Any Key” flashes on the screen that Compaq is considering changing the command to “Press Return Key.

Some people can’t figure out the mouse. Tamra Eagle, and AST technical support supervisor, says one customer complained that her mouse was hard to control with the “dust cover” on. The cover turned out to be the plastic bag the mouse was packaged in. Dell technician Wayne Zieschan says one of his customers held the mouse and pointed it at the screen, all the while clicking madly. The customer got no response because the mouse works only if it’s moved over a flat surface.

Disk drives are another bugaboo. Compaq technician Brent Sullivan says a customer was having trouble reading word-processing files from his old diskettes. After troubleshooting for magnets and heat failed to diagnose the problem, Mr. Sullivan asked what else was being done with the diskette. The customer’s response: “I put a label on the diskette and rolled it into the typewriter.”